QUALITY CONTROL
Your facility is inspected regularly by an area supervisor using a quality control inspection sheet.  An account manager assigned to our clients will arrange to meet with you periodically to make certain that you are completely satisfied with our cleaning services.

CUSTOMER SERVICE
Our staff approach to customer service assures our customers that their requests to our office will be answered on the first call.  Our customer's needs and request will be followed through to completion in a responsive and timely manner.

COMMUNICATIONS
Customer contact assistant is available through our 24 hours a day, 365 days a year toll-free number 1 (800) EBM-7996.  Should you have any questions, emergency, or requests, clients are assured a prompt response.

SAFETY & SECURITY
All personnel employed for your facility will be experienced EBM employees with proper safety training and security procedures.  Our employees are carefully screened prior to start of work and can be easily distinguished in our company uniform shirts and identified with photo I.D. badges. 

EMPLOYEE & TRAINING
EBM employee's are subject to handbook / classroom training as well as hands-on training during their first initial stage of providing services.  Our new employees will be instructed and trained to properly use chemicals, equipments, and safe methods of cleaning.  Our obligation and policy to everyone is to provide a safe and clean working environment for both EBM employees and to our customers.